Effective Date: January 24, 2026
These Terms of Service ("Terms") govern your access to and use of the Topology Cloud platform, including the web application at app.topology.cloud and all related services (collectively, the "Service"), operated by Topology Cloud ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.
By creating an account, accessing, or using the Service, you confirm that you:
If you do not agree to these Terms, you may not use the Service.
Topology Cloud is a platform for creating, managing, and visualizing building system topologies. The Service allows users to:
To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the accuracy of your account information.
You are responsible for:
We are not liable for any loss arising from unauthorized use of your account.
You may delete your account at any time through the account settings. We may suspend or terminate your account if you violate these Terms or if required by law.
The Service offers a free tier with limited features and usage limits. Free tier accounts are subject to the limitations described in the current pricing documentation.
Paid subscription plans provide additional features, higher usage limits, and priority support. Subscription details, pricing, and feature comparisons are available at billing.topology.cloud.
You may cancel your subscription at any time. Upon cancellation:
We offer a 14-day refund policy for new subscriptions. If you are unsatisfied within the first 14 days, contact us at support@topology.cloud for a full refund. After 14 days, subscriptions are non-refundable.
You retain all ownership rights to the content you create, upload, or store on the Service ("User Content"), including property designs, component configurations, maintenance records, and custom device definitions.
By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, and display your User Content solely for the purpose of providing and improving the Service. This license ends when you delete your content or account.
You are solely responsible for your User Content and represent that:
You may export your User Content at any time through the platform's export features. We will provide reasonable assistance for data portability upon request.
You agree not to use the Service to:
The Service, including its design, code, features, documentation, trademarks, and all related intellectual property, is owned by Topology Cloud and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
The pre-built component definitions provided in the Service (the "Component Library") are proprietary to Topology Cloud. You may use them within the Service but may not extract, reproduce, or redistribute them outside the platform.
If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that feedback into the Service without obligation to you.
The Service allows you to share properties, maps, and other content with other users. When you share content:
Team features allow multiple users to collaborate under a shared subscription. Team administrators are responsible for managing team members and their access levels.
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may temporarily suspend the Service for maintenance, updates, or due to circumstances beyond our control.
We reserve the right to modify, update, or discontinue any feature of the Service at any time. For material changes that negatively affect your use, we will provide reasonable notice (at least 30 days for paid features).
While we maintain regular backups, we recommend that you maintain your own copies of critical data. We are not responsible for data loss due to circumstances beyond our reasonable control.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not warrant that:
Important: The Service provides tools for designing and documenting building systems. It is not a substitute for professional engineering, architectural, or electrical design services. All system designs should be reviewed and validated by qualified professionals before implementation. We are not responsible for any damages resulting from the implementation of designs created using the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOPOLOGY CLOUD SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Topology Cloud and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the data practices described in the Privacy Policy.
Before filing a formal dispute, you agree to attempt to resolve the issue informally by contacting us at legal@topology.cloud. We will attempt to resolve the dispute within 30 days.
If informal resolution fails, any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the United States, and the language shall be English.
You agree to resolve disputes on an individual basis. You waive any right to participate in a class action, class-wide arbitration, or representative action.
Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or to prevent imminent harm.
These Terms are governed by the laws of the United States, without regard to conflict of law principles.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Topology Cloud regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet disruptions, or pandemics.
We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by posting a notice in the application or sending an email to your registered address. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. If you disagree with the changes, you must stop using the Service and may request account deletion.
If you have questions about these Terms, contact us at: